Last Updated: July 2026

At City Box, customer satisfaction is our priority. We are committed to delivering fresh, high-quality organic and traditional food products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

You may request a return or replacement if:

  • You receive the wrong product.
  • The product arrives damaged during delivery.
  • The product is expired or defective.
  • The item is incomplete or missing from your order.

To be eligible, you must contact us within 48 hours of receiving your order.

2. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns or refunds for:

  • Opened or used food products.
  • Products damaged due to improper storage after delivery.
  • Items returned without their original packaging.
  • Products purchased during clearance or special promotional sales (unless damaged or defective).

3. Refund Process

Once your return request is reviewed and approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Cash on Delivery (COD) orders may be refunded via bank transfer or another agreed method.
  • Refunds are typically processed within 5–10 business days after approval.

4. Replacement Policy

Instead of a refund, we may offer a replacement if:

  • The wrong product was delivered.
  • The product was damaged during shipping.
  • The product is defective or expired.

Replacement items will be shipped at no additional cost.

5. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to our return policy.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Take clear photos of the product and packaging.
  • Contact our customer support within 48 hours of delivery.
  • Our team will review your request and provide a suitable resolution as quickly as possible.

7. Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective product), City Box will bear the return or replacement shipping costs.
  • If the return is requested for any other reason, shipping charges may not be refundable.

8. Quality Assurance

We carefully inspect every order before dispatch to ensure it meets our quality standards. As many of our products are natural and organic, slight variations in color, texture, aroma, or appearance are normal and do not indicate a defect.

9. Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return or refund, please contact us.

City Box

Email:cityboxofficial@gmail.com
Phone:+92 312 6974100