Last Updated: July 2026

Welcome to City Box. By accessing or using our website, you agree to comply with these Terms of Service. Please read these terms carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing the City Box website, creating an account, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.

2. About City Box

City Box is an online store based in Pakistan, offering premium organic, natural, and traditional food products, including desi ghee, panjiri, talbina, honey, gift boxes, and other healthy grocery items.

3. Product Information

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However:

  • Product packaging may differ slightly from the images shown.
  • Natural products may vary in color, texture, and appearance.
  • We reserve the right to correct any pricing or content errors without prior notice.

4. Pricing

  • All prices are displayed in Pakistani Rupees (PKR).
  • Prices may change without prior notice.
  • Discounts and promotional offers are available for a limited time and may be withdrawn at any time.

5. Orders

When you place an order:

  • You will receive an order confirmation.
  • All orders are subject to product availability and verification.
  • City Box reserves the right to cancel or refuse any order due to pricing errors, suspected fraud, or unavailable stock.

6. Shipping & Delivery

We deliver across Pakistan.

Estimated delivery times are:

  • Major Cities: 2–4 Business Days
  • Other Areas: 3–7 Business Days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

7. Returns & Refunds

Returns or replacements are accepted only if:

  • You receive the wrong product.
  • The product arrives damaged.
  • The product is defective or expired.

Claims must be submitted within 48 hours of receiving your order.

Due to food safety and hygiene standards, opened or used food products cannot be returned unless they are defective.

8. Payments

We accept secure payment methods available on our website, including:

  • Cash on Delivery (where available)
  • Bank Transfer
  • Debit/Credit Cards
  • Digital Payment Methods

City Box does not store your payment card information.

9. User Responsibilities

By using our website, you agree not to:

  • Provide false or misleading information.
  • Attempt unauthorized access to our systems.
  • Use the website for unlawful or fraudulent activities.
  • Copy, reproduce, or distribute our content without written permission.

10. Intellectual Property

All content on the City Box website, including logos, images, graphics, product descriptions, website design, and branding, is the intellectual property of City Box and is protected by applicable copyright and trademark laws.

11. Limitation of Liability

City Box shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Customers are responsible for reviewing product ingredients before consumption. If you have allergies or specific dietary concerns, please consult a qualified healthcare professional before using our products.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

13. Changes to These Terms

City Box reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page and will become effective immediately upon publication.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Pakistan.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

City Box
Email:cityboxofficial@gmail.com
Phone:+92 312 6974100